AI Governance for Salesforce AI
Enhance Salesforce Einstein and Agentforce with comprehensive AI governance. AgentsFlow extends the Einstein Trust Layer with advanced monitoring, compliance, and control capabilities.
Extending Salesforce AI Capabilities
Salesforce provides the foundation. AgentsFlow adds comprehensive governance and compliance.
What Salesforce Provides
Built-in Einstein Trust Layer capabilities
- Data Masking
PII/PCI field masking before LLM calls
- Grounding
Responses grounded in Salesforce data
- Safety Filters
Basic toxicity and bias filters
- Activity Logging
Basic audit logs of prompts/responses
What AgentsFlow Adds
Advanced governance and compliance layer
- Advanced Guardrails
Custom business and compliance rules beyond basic filters
- Continuous Monitoring
24/7 hallucination detection and quality metrics
- Compliance Automation
Industry-specific compliance workflows and evidence collection
- Managed Services
Expert team managing governance 24/7
AgentsFlow for Salesforce
Native integration with Salesforce Einstein, Agentforce, and Data Cloud
Agentforce Governance
Comprehensive governance for Salesforce AI agents with action monitoring and approval workflows.
- Agent action approval gates
- High-risk action detection
- Agent behavior monitoring
Data Cloud Governance
Control what data from Data Cloud is accessible to AI with field-level permissions and usage tracking.
- Data access controls
- Usage monitoring and alerts
- Consent enforcement
Trust Layer Enhancement
Extend Einstein Trust Layer with custom compliance rules, advanced bias detection, and industry frameworks.
- Custom guardrails
- Industry compliance templates
- Advanced bias testing
Prompt Governance
Version control, testing, and approval workflows for Salesforce AI prompt templates.
- Prompt versioning
- A/B testing capabilities
- Change approval workflows
Einstein Model Monitoring
Real-time monitoring of Einstein model performance, accuracy, and compliance across all use cases.
- Quality metrics dashboard
- Hallucination detection
- Performance degradation alerts
Salesforce AI Audit
Comprehensive audit trails and compliance reporting for Salesforce AI usage across your organization.
- Enhanced audit logging
- Compliance score tracking
- Automated evidence collection
Salesforce AI Use Cases
Common Salesforce AI scenarios enhanced by AgentsFlow
Sales AI Agents
Agentforce SDRs generating emails, updating opportunities, and making recommendations. AgentsFlow ensures brand consistency, prevents data leakage, and monitors for inappropriate content.
Challenges
- Inaccurate customer data in emails
- Off-brand messaging
- Unauthorized discounting
AgentsFlow Solution
- Content validation before send
- Brand guideline enforcement
- Pricing approval workflows
Service AI Agents
Einstein Service Agents resolving cases, accessing customer data, and escalating issues. AgentsFlow ensures PHI/PII protection, accurate responses, and compliance with SLAs.
Challenges
- Hallucinated troubleshooting steps
- Sensitive data exposure
- Incorrect policy citations
AgentsFlow Solution
- Response accuracy validation
- PHI/PII masking
- Policy compliance checking
Seamless Integration
Native Integration
Salesforce-native app installed from AppExchange
Zero Data Copy
All data stays within your Salesforce org
5 Minute Setup
Quick deployment with guided configuration
Ready to Govern Your Salesforce AI?
Schedule a demo to see how AgentsFlow enhances Salesforce Einstein and Agentforce with comprehensive AI governance.